Question 1

What is PerkClub?

Accepted Answer

PerkClub is a membership platform for independent businesses. It lets your customers subscribe to your business with a monthly membership. They get exclusive perks, you get predictable recurring revenue — paid out to your bank every week via Stripe.

Question 2

Do my customers need to download an app?

Accepted Answer

No. That's one of the biggest differences. Customers scan your QR code, sign up in 30 seconds on a web page, and save their membership pass to Apple Wallet or Google Wallet. It lives right alongside their bank cards — no app to download, no account to create.

Question 3

How is this different from a loyalty scheme?

Accepted Answer

Loyalty schemes reward spending after the fact with points or stamps. PerkClub is a membership — customers pay you upfront every month in exchange for guaranteed perks. You earn revenue before they even walk through the door.

Question 4

Why are there transaction fees?

Accepted Answer

The 1.5% + 20p per transaction covers payment processing costs (Stripe). This is significantly lower than most payment processors and much lower than the value your members generate through repeat visits.

Question 5

How do I get paid?

Accepted Answer

Stripe processes all membership payments and sends your earnings directly to your bank account every week. You can track all payments and payouts from your merchant dashboard.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. All plans are rolling 30-day contracts. No lock-in, no cancellation fees. We believe you should stay because PerkClub works for you, not because you're trapped.

Question 7

How do customers sign up?

Accepted Answer

They scan your QR code (or visit your membership link), choose a plan, enter their payment details, and save their membership pass to their phone wallet. The whole process takes about 30 seconds.

Question 8

What if a customer wants to cancel?

Accepted Answer

Customers can cancel their membership at any time from their member dashboard. Their membership remains active until the end of their current billing period.

Question 9

Is payment data secure?

Accepted Answer

Absolutely. All payments are processed by Stripe, which is PCI Level 1 certified — the highest level of security in the payments industry. We never store card details on our servers.

Question 10

How long does setup take?

Accepted Answer

Most businesses go live in under 30 minutes. Design your membership, set your perks and pricing, and you're ready to print your QR code and start accepting members.

Question 11

How does the kiosk work? Do I need any hardware?

Accepted Answer

No hardware needed. The kiosk runs in the browser on any tablet, laptop, or phone you already own — just open your staff link and you're ready. Staff scan the member's wallet pass (or their phone), see what they're entitled to, tap redeem. It takes seconds per customer and no app to install.

Question 12

What kind of businesses is PerkClub for?

Accepted Answer

Any business that relies on regular footfall — coffee shops, barbers, salons, bakeries, florists, gyms, delis, and more. If your customers visit repeatedly and would value a membership, PerkClub works for you.

Got questions?
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Ready to turn customers
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Got questions?We’ve got answers.

Ready to turn customers into members?

Got questions?
We’ve got answers.

Ready to turn customers
into members?